SHIPPING & RETURNS

Shipping Information:

  • Processing Time: Orders are processed within 1-2 business days.

  • Shipping Time: Delivery times vary by location:

    • Domestic: 3-5 business days.
    • International: 15-30 business days.
  • Shipping Costs: Calculated at checkout based on destination and order weight.

Returns Policy:

  • Eligibility: Returns are accepted within 30 days of purchase for unused and unopened items.
  • Process:
    1. Contact us at returns@midutchi.com with your order number.
    2. We will provide return instructions and a return shipping address.
    3. Refunds will be issued within 7-10 business days after receiving the returned item.

Damaged or Defective Items:

  • If your item arrives damaged or defective, contact us immediately with photos. We will arrange for a replacement or refund at no extra cost.

Non-Returnable Items:

  • Perishable goods like ready-to-cook/eat food products are non-returnable unless defective.

Lost Packages:

  • If your package is lost in transit, please reach out to us. We’ll work with the carrier to resolve the issue.